Wooden lid to suit all candles, colour: Dark Mahogany.
When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Terms and Conditions
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Questions about the Terms of and condition should be sent to us at email@example.com.
Standard shipping is AUD$9.00. You will be emailed a tracking code once we ship your order.
We ship all orders within 1 business day of order receipt.
Free shipping for orders over $100.
We currently only ship to Australia via Australia Post or StarTrack for all products.
Delivery to capital cities can take between 2 – 7 business days, WA and regional locations can take longer.
Orders being delivered to a commercial address or a residential unit will require a signature. All other deliveries will be left at the premises if it is safe to do so.
Your candle will be packed in recyclable packaging, carefully packed and dispatched to you with full tracking within 24 hrs of order receipt.
We are located in Adelaide so the closer you are to us, the quicker you'll receive your parcel. If you have not received anything within 7 days, please get in touch. If you are not in a metro area, please allow additional time on top of the above dates.
Physical street address preferred
Please do not use PO Boxes. We prefer to send by courier because they take better care with your parcels, it is also more cost and time efficient.
Return / Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.
Please contact us via email at firstname.lastname@example.org to discuss any problems you may have.
National Shipping Details
|Minimum shipping charge per order||$9.00|
|Free shipping if the order spend is over||$100.00|